Terms of Use

For cancellations, refund policy, and missed appointments, please scroll down to section 9 (Payment and Missed Appointments)

1. Website Ownership and Terms of Use Agreement

The terms and conditions outlined below must be adhered to in order to receive access to this Website (“Website”) and any associated media form, media channel, mobile website, or services linked to or associated with The Hopeful Mind. Please take the time to read the following carefully. You accept these terms of use by using the Website. Do not use the Website if you do not agree.

Any and all modifications, additions, or deletions to these Terms of Use are entirely at the discretion of The Hopeful Mind. It is your responsibility to check for changes to these Terms of Use on a regular basis. Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference. You are deemed to have agreed to the changes if you continue to use the Website following their posting. You are granted a limited, personal, non-exclusive, and non-transferable right to access and use the Website if you abide by these Terms of Use.

2. Our Limited License to You.

This Website and all of the materials found on the Website are the property of its owner, The Hopeful Mind. All graphics, text, visual elements, photos, videos, artwork, computer code, databases, functionality, user interfaces (“Content”) , including but not limited to the overall design, structure, and “look and feel” of said Content on the Website are owned or licensed by The Hopeful Mind. All rights are reserved and protected by copyright, patent and trademark laws.

This Website is provided exclusively for educational purposes. It is also provided for your personal noncommercial use. You may not use the Website or any of materials found on the Website in a way that constitutes an infringement of rights (or that has not been expressly authorized by its owner)

Unless you are authorized by The Hopeful Mind, you may not post, distribute, upload, copy, reproduce, edit, translate, republish, upload, sell, create derivative works, or distribute in any manner or medium (by any electronic means) any materials from this website.

In some instances you will be permitted to print resources from the site for your personal non-commercial use (such as reading an article at home). 

3. User Registration and Representations

Clients and prospective clients of The Hopeful mind will be required to register with the Website. You agree to keep your password confidential and are responsible for the use of your account and password. The Hopeful Mind reserves the right to cancel your account at our sole discretion if our Terms of Use are violated, or if any inappropriate behaviour (as defined by us) takes place. By using the Website, you warrant and represent that all the registration information you provide will be true and accurate. You will maintain the accuracy of all said information. You will promptly update your registration information as necessary. You may not attempt to gain unauthorized access to any part of the Website or any The Hopeful Mind media, or any other systems or networks connected to the Website or to any of our web servers, or to any of the services offered on or through the Website, by hacking, brute force, password mining, or any other illegal or illegitimate means. You may not scan, probe, or test the vulnerability of the Website or any network connected to the Website, nor breach any of the security or authentication measures on the Website or any network connected to the Website. You agree not to use any software or device that would interfere or attempt to interfere with the proper function of the Website or any transaction conducted on the Website, or with any other user’s use of the Website. You may not forge or “spoof” headers or manipulate identifiers in order to disguise or misrepresent the origin of any message or electronic transmittals you send to The Hopeful Mind or as an attempt to misrepresent The Hopeful Mind. You are forbidden to pretend that you are or represent The Hopeful Mind. 

You may create a hypertext link to the Website provided the link does not imply or state any sponsorship of your site by Michelle Weil or by The Hopeful Mind. You may not, without our written permission, frame or inline link any of the content of the Website. We may not incorporate any of our material, content or intellectual property into another website or social media platform.

4. Third Party Content

This Website can contain (or you may receive from the Website) links to other websites (Third Party Websites). It may also contain images, text, pictures, videos, articles, information and software that belongs to or originates from third parties. These Third Party Websites and their content are not verified or monitored for content by us. We are not responsible for their appropriateness, completeness, or content. Linking or including these Third Party Websites does not imply our endorsement or approval of them.

The Website is continuously under development, and The Hopeful Mind makes no warranty of any kind (implied or express) as to its accuracy, appropriateness, or completeness for any purpose.

There could be data or information on the Website or other related digital platforms belonging to The Hopeful Mind that contains inaccuracies, errors, or omissions, including pricing, availability, booking and service details, descriptions, and various other information. We reserve the right to correct any inaccuracies, errors, or omissions and to modify or update the information on the Website without prior notice, at any time.

5. Governing Law

These Terms of Use are entered into in the province of Ontario (Canadas), and shall be governed by and construed in accordance with the laws of the province of Ontario. The Hopeful Mind and yourself irrevocably consent that the courts of Ontario shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

6. Electronic Communication

Sending us emails or messages, visiting the Website, and completing online forms constitute electronic communications. You consent to receive these electronic communications, and you agree that all disclosures, agreements, notices and other communications we provide to you electronically, via any electronic medium or on the Website, satisfy any legal requirement that such communication be in writing. You agree to use electronic signatures and other records or transactions initiated or completed by us or the Website. You waive any rights or requirements under any regulations, rules or ordinances, or other jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments by any means other than electronic means.

7. Disclaimers

The information on this site is intended for educational purposes only and does not purport to be, nor should it be construed as, specific medical advice, therapy or counselling tailored to any individual. Therefore, if you wish to apply ideas contained in this material, you are taking full responsibility for your actions. All services and all information on the Website, including any information or content provided via any digital medium that is provided to clients or visitors of the Website or any other platform The Hopeful Mind uses, are not intended to replace the services of your doctor or mental health professional, nor do they constitute medical advice or a doctor-patient relationship. The information provided is not intended as medical advice – it is not intended to diagnose or treat any diseases and is not a substitute for medical care. Always consult your primary care physician for all diagnoses and treatment of any disease/medical condition, for medications, and before making any changes to your healthcare regime.  All education and information is intended for a general audience and does not purport to be, nor should it be construed as, specific advice, therapy or counselling tailored to any individual. Do not disregard, avoid or delay receiving health or medical advice from your own healthcare professionals due to something you may have heard or read on this Website or while receiving services from The Hopeful Mind. The use of any information provided by this Website and The Hopeful Mind is solely at your own risk.

8. Limitation of Liability

Under no circumstances, including but not limited to, negligence shall The Hopeful Mind or its affiliates be liable for any direct, indirect, incidental, consequential or special damages that result from the use of the Website or any associated services. This includes our resource articles and blog, our social media materials, emails, messaging, third party materials, one on one or group sessions, or any other content we produce or make available in any way. If you are not content with the Website or the services offered, your only remedy is to stop using the Website or our services.

You agree to indemnify, defend and hold The Hopeful Mind, its affiliates and their officers, directors, shareholders, employees, agents, licensors and service providers (“Indemnitees harmless from any liability, loss, claims, demands, or expenses (including attorneys’ fees) made against Indemnitees by any third party due to or arising out of or in connection with your use of the Website or any associated platforms or services offered by the Indemnitees.

9. Booking Policy 

9.1 Responsibility of Payment

Please be advised that services provided by The Hopeful Mind are not reimbursable by insurance. All services are rendered and charged to the client and not to an insurance provider. Payment is due prior to services being rendered (upon booking). Completed sessions are non-refundable.

9.2 Payment Methods

We currently accept Visa, MasterCard, Discover, American Express and PayPal. We will soon be testing receiving payments via email money transfer (in Canada), Apple Pay, and Google Pay.

9.3 Cancellations, Rescheduling, and Missed Appointments

For cancellations please be advised that The Hopeful Mind requires written cancellation notice 24 hours before scheduled appointments. If you wish to reschedule your appointment, you can reschedule your appointment inside your client portal as long as it is 24 hours or more before your scheduled appointment. All missed appointments will be charged in full. With the exception of unexpected emergencies (handled on a case by case basis), same day missed appointments, cancellations, or rescheduling will be charged in full.

9.4 Refund Policy

If you purchase a single sleep coaching session, you may reschedule it provided it’s at least 24 hours from your appointment. Clients who would like a full refund can do so provided they cancel their appointment at least 24 hours before it is scheduled to occur. Packages are non-refundable, we recommend trying a single sleep coaching session with us before committing to a package. 

9.5 About our Sleep Coaching Packages

All coaching packages are valid for up to 12 months. Once you have purchased one, you have the flexility to book sessions as you see fit (provided you book them inside the 12 month period). 

The Hopeful Mind also reserves the right to refund any client (at any time) that may not be a suitable fit for sleep coaching, or due to any other reasons. 

10. Privacy Policy

You can find our Privacy Policy Here

11. Contacting Us

For your privacy concerns you may email us here
Thank you. We take your privacy very seriously

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